Managed Services & AMC
Annual Maintenance Contracts
One contract covering your entire hardware stack, with response SLAs.
Overview
IT breakdowns, turned into a covered service.
An annual maintenance contract (AMC) turns IT breakdowns from emergencies into a covered service. Instead of finding a technician and negotiating a price while the network is down, you have one number to call, a committed response time and an engineer who already knows your setup.
Our AMCs cover networks, servers, CCTV and end-user devices under one contract, and include preventive maintenance visits and health reports, not only breakdown calls.
Scope of work
What's included
- Single contract across network, CCTV, servers, endpoints
- Committed response and resolution SLAs
- Spares management and standby equipment options
- Quarterly health reports
Every annual maintenance contracts engagement follows our documented delivery process and is handed over with as-built documentation. It also qualifies for our annual maintenance program.
Delivered from our offices in Mumbai, Pune, Kolhapur and Ichalkaranji.
How we deliver it
- 01
Asset audit
We inventory and health-check everything that will be covered, so the contract starts from a known baseline and an agreed asset list.
- 02
Cover and response level
You choose the response per site: next-business-day, 8-hour or 4-hour on-site, in business hours or around the clock.
- 03
Preventive maintenance
Scheduled visits, from twice a year to monthly depending on the plan, to clean, update and check equipment before it fails.
- 04
Reporting and review
Quarterly health reports show what was fixed, what is ageing and what to budget for, with spares managed for critical items.
Buyer's checklist
What to check in any AMC proposal
- Is the response time a written on-site SLA, or just best effort?
- Does it include preventive maintenance visits, or only breakdown calls?
- Are spare parts included (comprehensive) or billed separately (non-comprehensive)?
- Which devices are covered? The asset list should be attached to the contract.
- Will you receive regular health reports?
Related services
Industries we deliver this for
Talk to an engineer about annual maintenance contracts
FAQs
Annual Maintenance Contracts: common questions
What does an IT AMC cover?
Depending on the plan: switches, routers, firewalls, WiFi, servers, CCTV, desktops, laptops and printers, with breakdown support, preventive maintenance visits and health reports. The exact asset list is written into the contract.
What is the difference between comprehensive and non-comprehensive AMC?
A comprehensive AMC includes labour and spare parts. A non-comprehensive AMC covers labour and visits, with parts billed separately. Always confirm which one a vendor is quoting; our proposals state what is covered for each asset.
Can you maintain equipment that another vendor installed?
Yes. We begin with an audit of what is installed, document it and flag anything that needs attention before it comes under contract.
Let's design your infrastructure.
Tell us what you're building. We'll bring the survey kit.
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