Managed services
One contract. One SLA. One number to call.
Our Annual Maintenance Contracts cover your entire hardware stack (network, CCTV, servers and endpoints) with committed response times and scheduled preventive maintenance, not just breakdown response.
AMC plans
Pick the response time your operation needs.
Plans are priced per site and per covered asset. Request a quote for exact pricing.
For small offices
Essential
- Business-hours support (9:30–7)
- Next-business-day on-site response
- 2 preventive maintenance visits / year
- Covers network & endpoints
- Quarterly health report
Most popular
Professional
- Extended-hours support
- 8-hour on-site response SLA
- 4 preventive maintenance visits / year
- Covers network, CCTV, servers & endpoints
- Spares management for critical items
- Quarterly health report & review call
For critical operations
Enterprise
- 24/7 support window
- 4-hour on-site response SLA
- Monthly preventive maintenance
- Full stack coverage incl. standby equipment
- Dedicated account engineer
- Custom SLA & multi-site coverage
FAQs
AMC questions, answered
Can one AMC cover equipment you didn't install?
Yes. We audit your existing setup first, bring it up to a maintainable baseline (documented as a one-time exercise if needed), and then cover it under contract.
What counts as 'response time'?
The time from your call or ticket to an engineer actively working on the issue, on-site where the plan includes it. It's a written commitment in the contract, not a marketing number.
Do preventive visits actually matter?
Most infrastructure failures we see, like UPS batteries, clogged switch fans and unverified backups, are preventable. Scheduled visits exist to catch exactly these before they take you down.
Can we cover multiple sites under one contract?
Yes. Multi-site coverage with consolidated reporting is available on the Enterprise plan, and is how most of our retail and logistics clients run.
Stop coordinating five vendors.
Tell us what you're running. We'll propose a single contract that covers it.
We reply within 4 business hours.